Creator Program Terms

These terms govern the Compleo creator program, published by Teradev Studio (“Compleo”). They supplement the general terms of use (the “Terms”); for everything relating to the creator program, these terms prevail.

The program is reserved for professionals: companies, self-employed persons and entrepreneurs holding a valid VAT number. Private individuals cannot join the program.

It is open by invitation from Compleo. The creator must be of legal age and hold a Compleo account, marked as “creator” by Compleo.

When joining the program, the creator provides their VAT number, their VAT status (article 6) and their billing details. A VAT number from a European Union country is checked against the European Commission’s VIES system; if it is not recognised as valid, the application is refused. A creator established outside the European Union provides their tax identification or company number.

The creator code is the creator’s personal referral code (and its link compleoapp.com/r/CODE). A person becomes a referred member of the creator when they enter this code in the Compleo app, during sign-up or within the 30 days that follow, under the referral conditions described in the Terms: one code per account, final choice, accounts created after referrals were launched. The referred member receives the same benefits as for any referral. The creator cannot be their own referred member, nor refer an account they control.

The creator receives 20% of the net revenue that Compleo collects on the Premium subscriptions of their referred members.

• Net revenue: price paid by the referred member, minus VAT and taxes, minus Apple’s or Google’s commission, minus refunds.
• Subscriptions that earn commission: monthly and yearly subscriptions, including renewals, without a cap.
• “For life”: a referred member keeps earning commission for as long as the program exists and the creator account is active; if the creator’s participation ends, the rule in article 9 applies.
• The “lifetime access” purchase (one-time payment) does not earn commission.
• Only payments collected from the date on which Compleo marked the account as a creator earn commission; earlier payments, including those of referred members who had already signed up, do not.
• A free trial period does not generate any commission; only the first payment that follows it, and then renewals, do.
• Amounts are calculated in euros, at the exchange rate published by the European Central Bank on the day of each payment.

Compleo calculates commissions from the payment information sent by Apple and Google (through RevenueCat). This data is authoritative.

On the 5th of each month, Compleo draws up the statement for the previous month: number of referred members, number of paying subscribers, net revenue, commission for the month, amounts carried over and deductions. The statement is sent by email to the address of the creator account and can be viewed in the Creator tab of the account area on compleoapp.com. It states the creator’s VAT status.

A refund that becomes known after a statement has been drawn up (late refund) is deducted from the following statement.

• The statement is the invoice. By accepting these terms, the creator expressly agrees that Compleo issues, in the creator’s name and on the creator’s behalf, the invoices for their commissions (self-billing). Each statement is that invoice; it bears the mention “Self-billing”.
• VAT status. The creator declares their status when joining, and keeps it up to date in the Creator tab (Compleo may also correct it); the status in force on the day of the statement appears on the statement, which is drawn up accordingly:
  • Belgian VAT-registered business: commission plus Belgian VAT at the applicable rate;
  • Belgian VAT-registered business under the Belgian small business VAT exemption scheme: without VAT, with the mention of the exemption scheme;
  • VAT-registered business in another European Union country: without VAT, with the mention “Reverse charge” (VAT is payable by Compleo, as the recipient of the service);
  • Established outside the European Union: without Belgian VAT, with the mention of the reverse charge by the recipient.
  The creator remains responsible for the accuracy of their status and their VAT number; an error on their part is corrected on the following statements.
• Disputes. The creator may dispute a statement within 30 days of it being sent, by writing to [email protected]; otherwise, the statement is deemed accepted.
• Payment. Compleo pays by SEPA bank transfer within 30 days of the statement. A commission below €20 is not paid: it is carried over and accumulated on the following statements until it reaches this threshold.

The creator undertakes to:

• clearly disclose the commercial nature of their promotion (for example “partnership” or “affiliate link”), in accordance with the law and the rules of the platforms on which they publish;
• present Compleo accurately, without promising earnings, card values or features that do not exist;
• not use bots, fake accounts, purchased accounts, unsolicited messages (spam), coupon websites, or keyword bidding on the “Compleo” brand;
• not encourage people to subscribe and then request a refund, nor subscribe themselves through accounts they control.

Compleo may check the origin of referred members (for example accounts created from the same device as the creator’s) and ask the creator for explanations. Commissions relating to referred members or payments deemed fraudulent or contrary to these terms are not due, and are deducted from the following statements if they have already been paid.

• Participation is for an indefinite period.
• Termination without fault: the creator may end it at any time by writing to [email protected]; Compleo may end it with 30 days’ notice. In both cases, referred members acquired before the end date keep earning commission for 12 months from that date; statements and payments continue during this period.
• Termination for breach: Compleo may suspend or end the participation with immediate effect in the event of a breach of these terms. Only commissions on payments collected before the end date remain due, except in case of fraud.
• If Compleo ends the program for all creators, termination without fault applies.

For the program, Compleo processes the creator’s VAT number, the result of its VIES check, their VAT status and their billing details (name or company name, address, bank details), as well as the statements, kept for 10 years under accounting obligations.

In the Creator tab, the creator sees the list of their referred members (username and sign-up date) and, only as monthly totals, the number of paying subscribers, the net revenue and their commission. The number of paying subscribers for a month is only shown from 3 referred members in total, cumulated (“fewer than 3” below that). They never see whether a particular referred member is subscribed, nor their email address, nor what they paid. See the Privacy policy.

Commissions are stated exclusive of VAT. The creator is solely responsible for their tax and social security obligations.

Compleo may change these terms. The creator is notified by email at least 30 days before a change that is unfavourable to them takes effect; they may then end their participation (termination without fault). Commissions already earned are never reduced retroactively.

These terms are governed by Belgian law. Any dispute falls within the jurisdiction of the courts of Brussels.